Frequently Asked Questions (FAQ)

The Client's Cabinet (https://my.geratsu.com) is the client's personal profile, which provides access to all basic operations with trading accounts. In the Cabinet, you can open, set up and delete trading accounts, deposit and withdraw funds, as well as edit your personal data.

To create a Client`s Cabinet, please follow this link in order to go through a quick registration process. Please fill in all the fields in the form, paying attention to the prompts that appear below, and then click the "Register" button.

When registering the Client's Cabinet, you have to come up with a personal nickname. You can use letters, numbers and underscores to create a nickname. Spaces are not allowed.

You can log into the Client Profile in demo mode at https://my.geratsu.com. Most of the cabinet options are not available in demo mode. To get access to all features of the Client's Cabinet, you have to register a profile. If you have a registered profile already, but not logged in currently, you will be able to work only in demo mode as well.

After registration, you will have access to two trading modes: demo trading (not to be confused with the demo mode for unregistered users) and real trading. When you enable Demo trading, only demo accounts will be available in your account. Accordingly, when using the real trading mode, only real accounts will be available. To switch between the two modes, click on your name at the top of the client's profile and press the corresponding button.

The client is allowed to have only one personal profile. In the personal profile, each client has the right to open ten active trading accounts. The number of active trading accounts can be increased at the request of the client.

To verify your email address, click the “Profile” button from the top menu. Then click "Verification".

Then click "Edit" near your email address. In the new window, enter your email address and click "Continue".

An activation code will be sent to your address by email. If you have not received an activation code, please contact our support team via chat or other means of communication.

To edit or change email, the client must provide a high-quality color photo of the identity document that the client holds next to his/her face. Documents can be uploaded using the Client's Cabinet, or sent to [email protected]

To verify your phone number, click the “Profile” button from the top menu. Then click "Verification".

Then click the "Edit" button near your phone number. In the new window, enter your phone number and click "Continue".

If your phone number has been identified as a mobile phone, you will receive an SMS with a verification code. If you have not received an SMS message with a code, please contact the customer department using LIVE CHAT or other means of communication.

Click "Edit" on the line containing your phone number in the "Verification" section. In the window that opens, enter your new phone number. A confirmation code will be sent to your number.

To change the verified phone number associated with a client's profile, the client must provide proof of ownership of the new phone number (the agreement with the mobile service provider), as well as a color photo of the ID kept next to the face. The personal data in both documents must match.

To change your address information, click the “Profile” button from the top menu. Then click "Verification".

Then click the "Edit" button near your proof of address. In the new window, enter your address information and click "Continue".

Please note that the new residential address must be verified again.

To have a fully verified profile, the client needs to verify his/her identity, address, phone number and email.

For name verification clients can upload the first page of a civil or foreign passport, ID card or a driver's license. The document must have a photograph of the client and be valid for at least 6 months from the date of verification. Each document must indicate the expiration date.

The document confirming the address can be a utility bill, a bank statement, or the passport page with your residential address (in case the first page of your passport was used to verify your name, both pages must include passport serial number). Utility bills and bank statements must be issued to the owner of the client's profile and must be no older than three months. Documents issued to third parties (including relatives) are not accepted. The information in the document must correspond to the filled out data in the client's personal profile.

Documents must be uploaded as high quality, color, legible copies in * .jpg,* .png or * .pdf formats. The file size should not exceed 5 MB.

Documents must be uploaded without cropped edges.

A Classic trading account is automatically created in your personal profile after registration. If you would like to open a different type of account or if you need another ECN account, click on “Open account” in the “Accounts” section, select the account type, currency and leverage level. You can find out more about the available types of trading accounts here.

In your personal account, all trading operations are carried out only on the "main" account. The first ECN trading account opened in the client's profile automatically after registration is marked as "main".

If you want to make another account the main one, go to the "Accounts" section and click the "Turn into main" button near the corresponding trading account.

To start trading, you need to log into your client profile and select the real trading mode.

Next, you need to top up your main account in the "Finance" section.

After the deposit is successfully added to your trading account go to the "Trading" section and select preferred instruments for trading. Click on a specific trading instrument and on the right side of the chart and you will see a menu for opening trades.

Once opened, the trade will be displayed on the bottom panel. All opened transactions can be edited and closed in the bottom panel.

To change the access password, use the password recovery option located on the client's profile login page (forgot your password?). You can also contact the customer support department, where the manager will ask you to provide the necessary data to change the password. We recommend using a complex password using letters, numbers and special characters.

To change the trader's password, enter your client's profile and enter the "Accounts" section.

For non-main accounts please click on the Settings button of the respective trading account.

Click "edit" near the "Password" column of the corresponding trading account. In the opened window enter the new password twice. You do not need to remember the current trader password.

To change the account leverage, enter your client's profile and enter the "Accounts" section.

For non-main accounts please click on the Settings button of the respective trading account.

Click "edit" near the "Leverage" column of the corresponding trading account. In the opened window, select leverage level from the list and click "Save".

You cannot delete an active trading account in your client's profile. Please contact customer support via LIVE CHAT. Archived accounts can be deleted in the "Accounts" section. Click on the "delete" button of the corresponding trading account and click on "confirm" in the opened window.

If no trading operations have been carried out on the trading account for 3 months and the balance of the trading account is less than USD 100, the account will be archived to free up space on the trading server. To restore your trading account, go to the "Accounts" section in your client's profile and click "Restore" next to the trading account you want to restore.

Two-factor authentication is a security protocol which adds another layer of security. With enabled two-factor authentication, a user is granted access to a website only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism.

You can enable two-factor authentication in Client's Cabinet in Verification tab.

To use Google authentication, you will need to download the Google Authenticator application from Play Market or App Store and install it on your device. When using this method of protection, it is required to enter a one-time code generated by this application every time you enter the office.

Please be advised that if you lose access to the device on which Google Authenticator is installed, you will no longer be able to log into your Client Cabinet.

An investor password is a read-only password which you can create if you wish to give other parties viewing access to your account.

To change the investos's password, enter your client's profile and enter the "Accounts" section.

For non-main accounts please click on the Settings button of the respective trading account.

Click "edit" near the "Password" column of the corresponding trading account. In the opened window enter the new password twice. You do not need to remember the current investor password.

You can fund your trading account using the available payment systems specified in the "Finance" tab in the client's profile.

In order to top up your account you have to follow these steps:

1. Choose one of the available payment methods.
2. Fill in your personal information (bank card, bank account or e-wallet information).
3. Select the deposit amount, currency and trading account.
4. If you want to use your existing promotional code, click “Use promo code” and fill in the appropriate field.
5. Click the "Continue" button. Then confirm your selection.

• Depending on the chosen payment method, you will be automatically redirected to the corresponding processing system website. To complete the payment, please follow the instructions given on this website.

After a successful deposit, bank card or electronic wallet credentials will be saved in the client's profile. You can edit this information and add new wallets on the "Wallet" page.

Deposits may be made only with a bank card/ electronic wallet which belongs to a Geratsu profile holder. Bank cards/wallets which belong to third parties will not be accepted and such deposits will be declined.

The rules for deposit / withdrawal of funds to trading accounts are governed by the AML policy. These rules are solely aimed at mitigating the risks associated with these transactions and ensuring the safety of the client's personal funds.

Withdrawal of funds is possible only through the same system, to the same wallet and in the same currency that was used for deposit. This means that if you top up your account using Perfect Money, you can only withdraw money from the same Perfect Money wallet that was used for deposit. Withdrawals to another wallet will only be possible if you make a deposit using a new wallet. After that, you can withdraw money to both wallets in proportion to the amount of deposits.

The minimum deposit amount is $1.

Deposits made through the client's cabinet are credited automatically.

In case of direct transfer to our wallet, in order for us to credit your transfer you have to contact the Geratsu finance department. You can contact them by email or via LIVE CHAT. You must provide the following information:

• date and approximate time of transfer;
• the exact amount of deposit;
• your wallet number;
• the wallet number to which you transferred funds;
• the trading account number to which the funds were transferred.

In order to avoid delays, in order to top up your account please use the Client Cabinet.

The finance department is open from Monday to Friday from 9.00 am to 09.00 pm (GMT + 2).

The maximum deposit amount is unlimited for all types of accounts.

Geratsu does not charge any commission for depositing funds into a trading account. You pay only the commission of the payment system (Processing) that you use to fund your trading account.

Geratsu refunds the commission charged by most payment systems for deposit transfers.

Withdrawal fees depend on the payment system used to withdraw funds. The current commission fee amount for each payment system is indicated in the "Finance" section.

Also, the commissions fees can be viewed on the website here

To find the missing payment, you must contact the financial department in a convenient way for you and provide the following information:

• Trading account number;

• Number / ID of the payment system wallet/purse from which the funds were transferred;

• Amount of payment;

• Transfer date and exact time with time zone indication;

• Transaction number (if available).

Provided that all accounts belong to you and located in the same Profile, a money transfer from one trading account to another can be carried out automatically in the Client's Profile in the "Accounts" section.

Select the trading accounts between which you want to transfer.

This type of transactions can be made by the clients without the assistance of the Company's finance department. Money is transferred from one account to another instantly. The number of internal transfers is limited to 50 transactions per day.

You can withdraw funds from your trading account through your Client`s Cabinet in the "Finance" section using the same payment systems that were used to top up your account. Funds can be transferred to the same wallet and in the same currency used to make the deposit. For more information, please read the AML policy requirements.

Please keep in mind that withdrawal through some payment methods are only available for clients with fully verified profiles.

Your withdrawal request can be canceled for several reasons:

• The AML policy is violated;
• The withdrawal of funds was requested through an electronic payment system, which is different from the payment system that was used for deposit;
• The withdrawal was requested in a currency that is different from the currency used for deposit;
• The wallet that you used to fund your trading account is different from the wallet to which you want to withdraw funds;
• Another reason. To find out the exact reason, please contact the finance department via Live chat or email.

Withdrawal requests are processed manually by the finance department during department working hours. According to the Client Agreement, money transfer is performed on a first-come-first-served basis within 1 working day from the date of request.

Please note that for a bank transfer method it may take up to 5 working days to process the withdrawal request, depending on the speed and specifics of the sender and recipient banks.

The blockchain must confirm a crypto transaction six times on average for security reasons. Confirmation means that the system has acknowledged that you are the owner of the bitcoins you have sent and that they have been sent to the right person.

The network confirms a transaction by including it into a block, which requires some time. Each confirmation can take up to an hour. Six confirmations are considered to be enough for a secure transaction.

This service helps to ensure the automatic processing of some applications and reduce the waiting queue for withdrawal. You can make two instant withdrawals per day, provided that the total amount of two orders does not exceed $100, and your profile is fully verified. If the profile status is partially confirmed, then you can make one instant withdrawal per day, provided the amount of the application does not exceed $50.

The finance department is open from 9:00 am to 6:00 pm (GMT + 2), daily from Monday to Friday.

The client`s support and the trading operations departments work around the clock from Monday 00:00 to Friday 23:59 terminal time.

Quotes are issued in accordance with the schedule as follows: 24 hours starting from 00:00:01 (according to the terminal time), Monday, until 23.59.59, Friday, with a gap from 00.00.00, Saturday, to 23:59:59, Sunday.

Oil, shares, and stock indexes are quoted during trading sessions. The schedule of sessions depends on the stock exchange where a given instrument is traded.

You can select any trading instrument in the "Trading" section of the Client Profile and check the daily schedule of quotes for this instrument.

You can also familiarize yourself with the quotes charts by opening the instrument specification in the MT4 terminal.

The most convenient way to contact a company employee is LIVE CHAT, the button of which is located in the upper right corner of the Client's Cabinet. In the “Chats” tab, select the "Support Team" chat and write your question to the specialists.

The phone password is an easily recognizable word that will be used to identify you as the account holder when contacting company employees via phone. When a new trading account is opened, the phone password is generated automatically. To edit phone passwords please log into your Client Cabinet, go to the "Accounts" section and click on the "edit" button under the "Phone password" of the main account.

Please contact our client's support via Live Chat or send your request to [email protected]

Information about all bonuses and promotions offered by Geratsu is located at https://www.geratsu.com/promotions/bonuses/

Information about all current contests held by Geratsu is located at https://www.geratsu.com/promotions/contests/

Geratsu provides CENT, CLASSIC, CENT(PRO) and ECN types of real accounts for trading. All types of accounts operate via market execution.

You can find a detailed description of account types at this link.

Unfortunately, it is not possible to change the type of an open account. You can open a new trading account of a different type. After opening an account, you can transfer funds from one account to another in the "Account" section in the Client's Cabinet via Internal Transfer.

Forex demo accounts are used to learn the nuances of trading and test new trading strategies without the risk of losing real funds. Profits obtained as a result of trading operations on demo accounts cannot be withdrawn. Trading conditions on demo accounts are similar to those of real trading accounts.

In the Client's Cabinet, click on your name at the top part of the page and make sure that the demo trading mode is enabled.

Then go to the "Account'' section. Click the "Open an account" button and select the account parameters from the drop-down lists.

All demo accounts are opened on the Geratsu-Demo.com server and have a D prefix to the account number.

Please be advised that demo accounts become disabled and deleted after 14 days of inactivity. In this case you have to open new demo account.

If you opened a demo account through the previously registered Clients Cabinet, then you have the opportunity to use the automated password change function. In order to change the trader's password, log into your Client`s Cabinet, go to the "Account" section and click on the "edit" button under the "Password" of the corresponding account.

Enter the new password twice in the window that opens. You do not need to know the current trader password for this.

When you open a new account, a letter with access information is always sent to the mail specified during the registration of the client.

If you opened your demo account not in the Client's Cabinet, but directly through the trading terminal, and the letter with the registration data was not saved in your mailbox, then you will have to open a new demo account, since the password for demo accounts created not through your Client Cabinet cannot be restored or changed.

In order to top up the balance of a demo account created through the Client Cabinet, please go to the "Trade" section. Demo trading mode should be enabled. Next, click the "Deposit" button in the lower right corner of the page, enter the amount of deposit in dollars and click "Continue".

Multi Currency accounts allow you to keep a balance on a trading account in different currencies.You can select the desired account currency when you open a new trading account.

Islamic Forex accounts are a type of trading account offered to clients who want to invest in the foreign exchange market while following the principles of the Quran. Since Sharia law prohibits the accumulation and deduction of interest, interest rates including swaps are not charged on Islamic accounts. That is why these accounts are also called “swap-free”.

Yes, our company provides such a service. To open an Islamic account, click on the “Profile” button at the top menu and then choose "Verification."

Find the "Islamic account application" field and click on the "Fill in" button. Read the Islamic Account service provision conditions, agree to them and click on the "Submit" button.

Please note that your application does not guarantee that your account will be transferred to the Islamic Account category. The company provides access to the service at its own discretion.

Leverage is the ratio of the private investor's (trader's) own funds and the funds provided by the broker to make transactions on the trading account. For example, the leverage can be 1:200 (one to two hundred). This means that with a $50 deposit, you will be able to manage an amount of $10,000 (50 x 200 = 10,000). Thanks to leverage traders can use less of their own funds than is necessary, for example, to implement a specific trading strategy.

Geratsu provides its clients with the following leverage depending on the chosen type of trading account:

on “CENT” accounts – from 1:1 to 1: 1000;

on "CLASSIC" accounts - from 1: 1 to 1: 1000;

on “ECN” accounts - from 1: 1 to 1: 1000;

You can choose the amount of leverage by yourself while opening an account. If necessary, you can change the leverage in the Client’s Cabinet using the corresponding function in the "Accounts" section.

This is the percentage added to the client's account (annual percentage). Every day, at the end of the day, at 23:59 terminal time, the account status is checked, the amount of the client's own funds that is not involved in trading is determined. The calculation of the amount of accrued interest per day is made using the formula:

%, daily = (free_margin - credit) x interest_rate / 100/360, where

free_margin - credit - the amount of the client's own free funds at the time of calculation;

interest_rate - declared interest rate; 360 is the number of days in a year.

Accrual is made only to active accounts. If on the last calendar day of the month the account is in the archive, then the accrual of interest for the early period of activity is not performed.

We can recommend several ways to find the information you need:

1. Through the search engines of your browser. A large amount of quality literature is freely available on the Internet.
2. On specialized forums dedicated to trading on the Forex market.
3. On our website page: https://www.geratsu.com/tutorials

The lot determines the number of currency units that the trader plans to buy or sell. The standard lot size is 100,000 currency units. In addition to the standard lot, there are also mini, micro and nano lots, which are equal to 10,000 (0.1 lot), 1000 (0.01 lot) and 100 (0.001) units.

A micro lot is generally the smallest currency unit available for trading. It is actively used by novice traders who want to reduce potential losses. It is relatively rare that some Forex brokers offer nano lots, which amount to 100 units of the base currency.

Traders use micro and nano lots when they prefer to trade small amounts of currency. The smaller unit size allows traders to better control the risk level. For example, the movement of the EUR/USD pair by one point with a standard lot brings the trader a profit or loss in the amount of $1. If the trader only has $100 as account balance, a movement against their position by 10 pips, which can happen in seconds, means that they lose 10% of their deposit.

When using a mini lot, each one-point movement of the EUR/USD pair results in a profit or loss of $0.10 (10 cents). The price would have to move 100 pips for the trader to lose 10% of the deposit. With a micro lot, each point of EUR/USD movement is worth 1 cent. For a trader to lose 10% of their deposit in a single trade, the price must move against them by 1,000 pips. In other words, micro lots are popular among novice traders with a small balance amount on the trading account in order to minimize the possible losses.

At the moment, two types of terminals are available for trading both on the demo server and on real accounts: MetaTrader 4 (MT4), and a web terminal in the Client's Cabinet, which allows you to operate with any type of account.

MetaTrader 4 MultiTerminal is a terminal designed to manage multiple accounts at the same time. It will be useful for traders who work with multiple accounts at the same time.

The most convenient and popular shortcuts in the MetaTrader terminal are:

• F9 — new order
• Ctrl + T — hide/call the terminal window inside the Metatrader window,
• Ctrl + O — call the terminal settings window, where you can enter data for authorization and configure other program options,
• Ctrl + N — open the navigator window,
• Ctrl + Y — show period separators on the chart,
• Ctrl + L — show volume on the chart.

The manual for using the client terminal is located in the terminal itself. To view it after starting the terminal, press F1. The terminal developer's forum is located at: https://www.mql5.com/

The bid price is the maximum price that buyers are willing to pay for an asset at the moment.

The ask price is the minimum price for which sellers are willing to give up the asset at the moment.

The difference between these two prices is called the spread; the smaller the spread, the higher is the liquidity of the asset.

Buy orders are opened at the Ask price and closed at the Bid price. On the contrary, Sell orders are opened at the Bid price and closed at the Ask price.

"Stop loss" is an order that can be placed during or after the trade is opened. The purpose of this order is to limit possible losses. Upon reaching a certain quote of the "stop loss" value, your position will automatically close with a loss or with a profit, if the "stop loss" order was moved either to zero or to profit after the price managed to move positively.

"Take profit" is an order similar to the "Stop loss" order, but exactly the opposite. That is, your position will automatically close when the quote reaches the order value in order to fix the profit.

This question is often asked considering Sell orders because the trader does not take into account the spread. A Sell order opens at the Bid price, which is shown on the chart, and closes at the Ask price which is higher than Bid by the amount of the spread.

To set in the terminal so that the Ask price is also displayed on the chart please click the F8 button, in the appeared window choose "General" tab and click on the option "Show Ask line".

These are orders that will be triggered when the quote reaches the specified value.

A limit order (Buy Limit / Sell Limit) is executed only when the market is trading at the exact price specified in the order or the higher price. A Buy Limit order is placed below the current market price, and a Sell Limit order is placed above the current market price.

A stop order (Buy Stop / Sell Stop) is executed only when the market is trading at the price specified in the order or at a lower price. A Buy Stop order is placed above the current market price, and a Sell Stop order is placed below the current market price.

The price of the order must differ from the current market price "Bid" or "Ask" by at least the size of the spread for this instrument, depending on the trade direction (Sell or Buy).

You cannot place a pending order of any type, either Stop Loss or Take Profit closer to the current price than the one indicated in the "Trading Instruments'' section in the "Stop & Limit" column.

"Volume" is the size of the trade. It is measured in "lots". You can find more information about lot size rules for each trading instrument in the Specification of this instrument or in the Trading Instruments section on our site. The amount available for you to enter the market can be calculated using the trader's calculator.

If the "Sell" and "Buy" buttons are inactive, then you probably specified the wrong trade volume. For all accounts the allowed minimum volume is 0.01 lot, and the maximum is 100 lots. More detailed information can be found in Specification of the trading instrument.

The server time is displayed in the "Market Watch" window in the terminal. It cannot be changed. From the last Sunday in March to the last Sunday in October, it corresponds to the time zone GMT + 3. The rest of the time it corresponds to the time zone GMT + 2.

If the account history has disappeared, then you need to do the following:

• 1. Check if the date on your PC is correct.
• 2. Click the right mouse button on the "Account history" tab, in the menu that appears, select "All history". You can also select a story for any period of interest.

You can calculate it with the help of the trader’s calculator. The calculation formula is defined as follows:

The cost of point in the currency of the deposit:

cross_rate_of_the_currency_of_the_order_to_USD x order_volume_in_lots x 100000 x point / current_rate,

For example:

• EURGBP = 0,90629;
• EURUSD = 1,5616;
• The price of a point (EURGBP) = 1.5616 x 1 x 100000 x 0.00001 / 0,90629 = 1.72

The cost of point for CFD:

lot_size x contract_size x minimum_price_change_value

The required margin amount can be calculated with the help of the trader’s calculator.

The calculation formulas are as follows:

Direct quote:

Margin = transaction_volume x (lot_size / leverage) x opening_price

For example, Margin = 1 x 100000 / 400 = 250 (250 EUR) for 1 EURUSD lot with 1:400 leverage. If necessary, convert it into the account currency (for example, USD):

250 x 1.5616 = 390 USD

Reverse quote:

Margin = transaction_volume x (lot_size / leverage)

For example, Margin= 1 x 100000 / 400 = 250 USD for 1 USDGDP lot with 1:400 leverage. Since the first currency in the pair is the USD, the margin is calculated in dollars. If necessary, convert it into the account currency (for example, GDP):

250 / 1.1304 = 221.16 GBP

Cross rates:

Margin = transaction_volume x (lot_size / leverage) x current_rate_of_the_first_currency_in_the_currency_pair_to_USD

For example, Margin = 1x100000/400 = 250 GBP for 1 GBPJPY lot with 1:400 leverage. The margin value is always expressed in the base currency (stands first in a quote). If necessary, convert it into the account currency (for example, USD):

250 x 1.4400 = 360 USD

Indexes:

Margin = trade_volume x Contract_size x (price / tick_size) x tick_price x (margin_percent / 100)

For example, for 1 NQ lot (as per specification, Contract size = 1, margin percent = 1, tick size = 0.1, tick price = 0.01, margin currency = USD),Margin = 1 x 1 x 11191.8 / 0.1 x 0.01 / 100 = 11.19 USD

CFDs on shares and oil:

Margin = trade_volume x lot_size x price x (margin_percent / 100)

Please note that first you need to check the type of oil margin calculation in the specification of an instrument because it depends on the liquidity provider and may be calculated like the indexes.

The commission is calculated by use of the following formula:

Commission = current_share_price * transaction_volume * 0.05

CFD profit calculation type uses the following formula:

Profit = (trade_closing_price — trade_opening_price) x contract_size x trade_volume

Forex profit calculation type uses the following formula:

Profit = (trade_closing_price — trade_opening_price) x point_price x trade_volume

where:

• trade_closing_price — is the market price at which the trade was closed;
• trade_opening_price — is the market price at which the trade was opened;
• point_price — is the lowest value of an instrument’s price change expressed in the trade currency;
• tick_size — is the lowest value of an instrument’s price change expressed in points;
• trade_volume — is the trade volume expressed in lots;
• contract_size — is the amount of the commodity, currency, or asset units contained in 1 lot.

All the values are indicated in contract specifications within the MT4 platform.

A fee which is added or deducted to the trading account for moving a position overnight is called swap. It occurs only if the client has open positions at the close of the trading day.

The difference between rates of the national central banks whose currencies the client is using plays an important role when exchanging currencies. This difference is creating the swap points amount.

Current swap for opened positions can be checked in the trading terminal.

If the client has sold a currency with a higher interest rate, then he will pay for the position rollover. If he bought a currency with a higher interest rate, then the broker will pay him for the position transfer.

There is no time limit for how long you can keep an open position, but it should be kept in mind that for an open position "Swap" will be charged or paid for each subsequent day.

• Long-term positions are transactions opened for months or even years.
• Short-term positions are trades closed within 1-2 weeks.

The company has the right to forcibly close the client's open positions without prior notification of the latter, if the current state of funds on the trading account (equity) is less than 50% of the required margin to maintain open positions. If there are several open positions, the company has the right to close one or more of them, starting with the one that brings the greatest loss at the time of closing. This operation is called Margin Call.

If the equity level reaches a value less than or equal to 30% of the required margin to maintain open positions, the server automatically generates an order for forced closure of a position or all positions. This operation is called Stop Out.

Credit Stop Out — forced closure of one or several positions without prior notice, taking into account the amount of bonus funds available on the client's trading account.

If the margin for open positions on the trading account is less than the amount of bonus funds, then the Credit Stop Out situation occurs as soon as the equity level decreases to the level of the margin.

If the margin for open positions exceeds or is equal to the amount of bonus funds, then the Credit Stop Out situation occurs as soon as the level of funds reaches the amount of bonus funds, but no later than the Margin Level reaches 30%.

There were not enough funds on the account to maintain the open positions.

Forced closure of a position in a Stop Out situation is accompanied by a corresponding entry in the account history log file with the comment "so".

Forced closing of a position in a Credit Stop Out situation is accompanied by a corresponding entry in the account history log file with the comment "cso".

Trailing stop is an internal function of the MT4 when the terminal automatically sets up and moves the Stop Loss level depending on the specified parameters.

When the position becomes profitable by the selected amount of Trailing Stop, the terminal will automatically place a stop loss at this distance from the current price. Each time the current price exceeds the selected value, the trailing stop terminal moves the stop loss level. In other words, the terminal moves the stop loss level behind the price at a distance of the trailing stop value. If the profit of the position decreases, then the stop loss level is not adjusted.

Trailing stop is executed only when the trading terminal is launched and connected to the server via the Internet. If the trading platform is disabled or loses connection to the Internet, then the valid value for the server will be the last set "stop loss" level.

Automatic reversal in MT4 is currently unavailable. You can manually open the opposite position and after that close the first one. However, you will have to pay the spread and commission for both positions, if it is applicable on this type of account.

Support level is the level below the current market price, which suggests that the price rate can reverse upward.

Resistance level is above the current market price, suggesting that that price rate may go down.

Please right click on any instrument in the "Market watch" window and select "Show all symbols" from the menu; or select "Show symbol" and then select the instrument of interest.

Money Management Rules — This is a consistent methodology of capital management, carried out on the basis of certain rules aimed at minimizing the level of risks and maximizing the level of profit.

It can be a set of rules that are different for each trader, depending on the strategy he chooses.

The control of the capital invested in a particular trade, the use of Stop Loss and Take Profit orders or the principle of "not entering the market" during high volatility can be examples of common Money Management principles.

To obtain the IP address of a suitable data center for terminal connection, please contact Live Chat and provide the full account name and the country from which you are trying to connect. For example, account MT4-ECN-020345, Indonesia.

Possible reasons:

1. You used the wrong login. Please note that only the digits of the account number are used as login. For example: if the account number is MT4-ECN-100032, the login will be 100032.

2. You entered an incorrect password. If you have forgotten or lost the trader's password, you can change it in your Client’s Cabinet.

3. Your trading account has been archived as it has been inactive for three months.

Possible reasons:

• You are using the wrong server when trying to connect to a trading account. Try connecting to different data centre by clicking on "No connection" and choosing different server.

• No internet connection;

• You access the Internet through a proxy server. If you use a proxy, then you need to check with the system administrator for the address of the proxy server and the port that you use to access the Internet, then enter these data in the terminal settings ("Tools" / "Options" / "Server" / check the box " Enable proxy server "/ click on the" proxy "button / enter the address, proxy server port, username and password);

• The firewall (antivirus) program blocks connections through the trading terminal. In this case, you need to add the MetaTrader program to the list of allowed programs of your antivirus and / or Windows Firewall.

In order to find out how many points the current spread is equal to, it is necessary to subtract the buy price (Bid line) from the sell price (Ask line). Spread amount equals to the number of points you receive.

To calculate the cost of the spread, first you need to find out the cost of one point. The point value is calculated with this formula:

(Trade currency in USD) x (trade volume in lots) x contract size x (point) / (current rate)

Then we calculate the cost of the spread with this formula:

The cost of the spread for open trades = cost of 1 point x spread (in points)